Most Recent Rules:
Rules and Regulations Reference Guide (updated May 15, 2015)
Citation Policy (updated January 1, 2021)
The purpose of the CRMLS Rules and the Citation Policy is to ensure the integrity of the MLS Data. When a MLS rule is violated, a citation is issued and a fine is assessed (when applicable).
Q: "I received a Violation Fine Notice via Email, what happens next?"
You must correct the violation within (2) business days of the fine notice, AND you have (15) business days from the issuance of a Violation Fine Notice to:
Pay the Fine, OR
Complete, Sign, and Return the MLS Violation Hearing Request form.
If no action is taken (no payment or no hearing request form is submitted), then you may be eligible to be suspended from the MLS as soon as (5) calendar days later.
*Please note that correcting the violation does not waive the fine, however, it does prevent the accrual of additional late fees.
Q: "I don't want to pay the fine, what do I do?"
You must complete, sign, and return MLS Violation Hearing Request form and submit it to CRMLS within (15) business days of issuance of the Violation Fine Notice. Click Here for the Hearing Request form.
Once CRMLS receives the form back, they will send it to JTGAR.
We will then process your hearing request in accordance with the California Code of Ethics and Arbitration Manual.
Violations received from CRMLS must be handled directly through CRMLS's Data Integrity Department. Corrections must be made by contacting firstname.lastname@example.org
CRMLS offers Live Chat for assistance with any compliance issues between 10 AM - 12 PM and 2 - 4 PM Monday-Friday.
If you require technical assistance, please contact CRMLS Support, available 7 days a week.
Phone: (800) 925-1525 or (909) 859-2040
Hours: Monday - Friday from 8:30 a.m. to 9:00 p.m., Saturday - Sunday from 10:00 a.m. to 3:00 p.m.